Interest with context
Understand what customers want and answer using information provided by the store.
All industries
Illustrative sceneBIA FLOW FOR Retail and e-commerce
Your customer wants to buy. Be there for that moment.
Product questions, orders and returns should not get lost in scattered messages. BIA helps your store welcome and organize every conversation.
SOLUTIONS FOR YOUR DAILY WORK
A good sale starts with a useful answer.
Retail and e-commerce
BIA FLOW CLOSER TO YOUR BUSINESS
BIA FLOW CLOSER TO YOUR BUSINESSOrders and follow-up
Collect order details to check or route the request through enabled integrations.
Closer after-sales service
Organize questions, exchanges and other requests so your team can continue the relationship.
THE BENEFIT IN YOUR DAILY WORK
The buying channel changes. Attention still matters.
From WhatsApp questions to after-sales, every store has its own routine.
01Physical stores
Collect preferences so sales can continue in-store or on WhatsApp.
02E-commerce
Identify the purchase and organize questions for the order team.
03Pet shops
Identify product or service needs and collect preferences for confirmation.
Examples depend on configured flows, information and integrations. Demonstration interface is in Portuguese.
WHAT BIA HELPS YOU DO
Recognize your customers. Continue the relationship.
Customers and prospects available to the team, with sales context to continue.
Live stock, prices and order checks require compatible integrations. Sales and return conditions are set by the store.
CARE REACHES PEOPLE
Focus on your store. Conversations can arrive better prepared.
BIA organizes customer interest and history helps with sales and after-sales.
- Preferences for sales
- Reference to check the order
- Continuity after the purchase
Illustrative sceneLET’S LOOK AT YOUR OPERATION
Your next conversation could be your next sale.
Let’s bring customer service closer to your store’s daily work.