AvailableService channels
WhatsApp Business
Conversations, media and templates through the official Meta API.
CONNECTIONS THAT MAKE SENSE
Your tools.One connected operation.
Bring customer service closer to the systems your business already uses. Fewer repetitive tasks, more context to solve problems and sell.
BIA FLOW / ECOSYSTEMBIA STORE
WhatsApp
IXC Soft
OpenAI
Gemini
BIA FlowConversations with contextInformation within reachLess manual work
FIND YOUR CONNECTION
Your next step starts here.
Browse by category and see what can become part of your operation.
23 integrations
Available
AvailableService channels
Webchat
Bring BIA customer service to your website.
Coming soonService channels
Instagram Direct
Instagram messages in your customer service workflow.
Coming soonService channels
Facebook Messenger
A new connection for conversations on your Facebook page.
Coming soonService channels
Telegram
Another channel to connect customers with your team.
Coming soon
Service channels
Email conversations alongside customer service.
Coming soon
Service channels
SMS
Notifications by text message.
AvailableBusiness systems
IXC Soft
Look up customers and invoices, send bill copies and open tickets.
Coming soonBusiness systems
MK-Auth
A planned connection for your ISP management.
Coming soonBusiness systems
Hubsoft
ERP information closer to customer service.
Coming soonBusiness systems
SGP
A planned connection with the ISP management system.
Coming soon
Business systems
Voalle
A future connection for your ISP operation.
Coming soon
Business systems
Speedup
A planned connection in the BIA ERP catalog.
Coming soon
Business systems
MK Solutions
A planned integration for ISPs using MK Solutions.
Coming soon
Business systems
TopData
Another planned connection for ISP management systems.
AvailableIntelligence and voice
OpenAI
Generative AI to understand and respond to conversations.
AvailableIntelligence and voice
Google Gemini
Google models to support your agents’ responses.
AvailableIntelligence and voice
Claude
Anthropic models for understanding and generating responses.
AvailableIntelligence and voice
Groq
Model inference for AI conversations.
AvailableIntelligence and voice
OpenAI TTS
Turn BIA responses into speech.
AvailableIntelligence and voice
ElevenLabs
Synthesized voice for audio responses.
AvailableIntelligence and voice
OpenAI Whisper
Transcribe voice messages to understand customer needs.
Coming soonIntelligence and voice
Google Cloud TTS
A future voice option for your responses.
Activation depends on your plan, credentials and service configuration. Upcoming integrations are not available yet and have no announced release date.
FROM CONNECTION TO OUTCOME
What changes in practice?
SERVICE + BUSINESS SYSTEMS
Customers ask. Information arrives.
With IXC connected, BIA checks invoices, sends bill copies and opens tickets in the context of the conversation.
WEBSITE + SERVICE
Your website starts the conversation too.
Webchat welcomes website visitors. AI starts the conversation and your team continues when needed.
INTELLIGENCE + VOICE
Customers send audio. BIA understands.
Transcription and voice bring service closer to the way your customers like to communicate.
AN ECOSYSTEM THAT GROWS WITH YOU
Connect what you need. Grow at your own pace.
BIA Store brings modules and integrations together. If your tool isn't here yet, tell us about your operation.
