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How It Works

Architecture built for scale

Three layers of intelligence working together to ensure your customer always receives a precise and contextualized response.

Intelligence in 3 Layers

Unlike simple chatbots, BIA Flow combines three complementary technologies for maximum efficiency.

1

BIA Foundation

Platform infrastructure layer. Manages sessions, context, orchestrates processes, and connects channels in a unified way.

Solid foundation
2

BIA Language Core

Proprietary natural language understanding engine. Local and deterministic execution.

Response < 100ms
3

BIA Intelligence Layer

Multi-provider generative AI layer. Ensures response continuity with business context.

Multi-provider

Implementation Process

A structured process with dedicated technical support to ensure a stable operation from the start.

Step 01

Technical Onboarding

Our team maps your operations, configures integrations with your ERP and service channels.

Process mappingAPI configurationIntegration testing
Step 02

Flow Configuration

We configure service flows specific to your operation: triage, data collection, and escalation rules.

On-demand flowsCustom messagesBusiness rules
Step 03

Activation & Validation

BIA goes live with dedicated support. We monitor initial interactions and adjust parameters.

Assisted go-liveReal-time adjustmentsQuality validation
Step 04

Continuous Operation

With operations stabilized, you track real-time metrics and identify improvement opportunities.

Analytics dashboardPerformance reportsOngoing support

Technical Capabilities

Advanced processing and automation resources for customer service operations at scale.

Language Processing

  • •Language Core trained for local context
  • •Recognition of variations and slang
  • •Sentiment and urgency detection

Structured Triage

  • •Automatic demand classification
  • •Data collection before escalation
  • •Prioritization by type and urgency

Process Automation

  • •Actions executed directly in the ERP
  • •Configurable flows per operation
  • •Complete execution audit

Human Handoff

  • •Transfer with preserved context
  • •Smart queue by specialty
  • •Time and resolution metrics

Ready to deploy BIA in your operation?

Talk to an expert and see how BIA's architecture adapts to your workflows, systems, and channels.

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