AI that resolves.
Human only when needed.
90% of conversations resolved without human intervention. Automate your support and delight your customers.
Technology that delivers results
A robust architecture that ensures precise responses, reliable execution, and contextual intelligence.
BIA Foundation
Orchestration infrastructure
Solid foundation that manages sessions, context, and connectors. Ensures every interaction has continuity and seamless integration with your systems.
- Session and context management
- Unified integration layer
- Local and deterministic execution
BIA Language Core
Proprietary NLU engine
Platform-native language understanding. Identifies intents, extracts entities, and classifies requests with pinpoint accuracy.
- Intent classification in <100ms
- Entity and context extraction
- Independent of external APIs
BIA Intelligence Layer
Multi-Provider Generative AI
Intelligence layer that activates GPT-4, Claude, Gemini, or Groq based on complexity. Natural responses when context demands.
- Multi-provider (GPT-4, Claude, Gemini, Groq)
- Automatic fallback between providers
- Business-contextualized responses
What this architecture enables
Concrete results that impact your operation
Continuous service execution
Customer service operating 24/7 with deterministic flows and intelligent fallback.
Context preserved across channels
Customer switches from WhatsApp to webchat and the conversation continues where it left off.
Business-accurate responses
AI trained with your ERP data, answering about invoices, services, and real statuses.
Native ERP integration
Ready-to-use connectors for IXC Soft, MK-Auth, SGP, and other market systems.
Metrics that drive decisions
Real-time dashboards with resolution rate, average time, and bottlenecks.
Security at every layer
Encrypted data, controlled access, and regulatory compliance.
Unified Inbox
When BIA needs to escalate, your agent receives the conversation with full context. No starting from scratch.
- Webchat, WhatsApp and Instagram in one screen
- BIA already triaged and collected data
- Customer data from ERP on the side
- Open ticket in 1 click
- Dashboard with real-time metrics
"Your agent starts serving, not investigating."
Industries we transform
Specialized solutions for each vertical
- Configurable service flows
- Available and extensible integrations
- Context-aware messages
- Metrics and reports by operation
Internet Service Providers
Automatic triage for support, billing, and technical issues.
Clinics & Practices
Appointments, confirmations, and FAQs resolved.
Accounting
Repetitive demands and organized documents.
Services & Operations
Structured service for different workflows.
Integrado com as principais plataformas
Ready to deploy BIA in your operation?
Talk to an expert and see how BIA's architecture adapts to your workflows, systems, and channels.