01BIA FLOW
SMARTER CUSTOMER SERVICE
Less repetition. More conversation.
Let BIA handle common questions and give your team more time to guide customers and explore opportunities.
- Centralized customer service
- Agents and visual workflows
- AI and your team, together
See BIA in a conversation
Your customer asks. BIA connects.
Choose your industry and see how service can feel simpler, from the first hello to the next step.
Official Meta Partner
Solutions for WhatsApp Business
Well Living Clinictyping…
Today
Hi! Can you check my appointment?
Visual demo · fictional businesses and data
INSIDE YOUR CUSTOMER SERVICE
BIA responds. Your team makes it happen.
See conversations arrive, continue with your team and turn into resolved requests.
Responses and organized conversations, in full view of your team.
Visual inbox simulation · fictional names, amounts and data
MORE PEACE OF MIND FOR YOUR BUSINESS
Your business in good hands.More peace of mind for your team.
BIA handles first responses and everyday questions, with AI customer service available 24 hours a day. Your team gains time to care for customers and grow the business.
Bring this to my businessMORE POSSIBILITIES. LESS COMPLEXITY.
Your customer service can go further.
From the first reply to managing your team, discover what BIA Flow can simplify.02BIA FLOW
OFFICIAL WHATSAPP
A solid foundation for service.
Connect through the official WhatsApp API and organize your business operations in a professional workspace.
03BIA FLOW
CUSTOMER SATISFACTION
Listen after every conversation.
Ask for feedback when a conversation ends and use customer responses to improve the next experience.
04BIA FLOW
OPERATIONAL VISIBILITY
See where your attention matters.
Track queues, response times and results to understand your operation and help your team move forward.
05BIA FLOW
CONNECTED TOOLS
More conversations. One place.
Bring channels, people and information from your systems together to keep every conversation moving.
06BIA FLOW
YOUR NEXT STEP
Your business can go further.
Talk with us about how BIA can help your everyday work.
The BIA Flow ecosystem
Easier for your team. Better for your customers.
AI, automation and integrations working for your customer service.
Motor BIA
Make every reply more personal
BIA answers questions and keeps your team in the loop.
Agents and Canvas
Make time for what matters
Organize the next steps and automate repetitive tasks.
BIA Store
Bring your service together
Information from your tools, close to the people serving customers.
Segments
Customer service that understands your day.
Every business has its priorities. BIA Flow helps your team organize conversations and take the next step with every customer.
View All SegmentsYour operation, with more context in every conversation.
Internet providers
Regional providers, call centers and data centers: service for subscribers, businesses and partner providers.
Health and wellness
Clinics, practices, labs and aesthetics: care from the first contact.
Retail and e-commerce
Physical stores, online shops and pet shops: from choosing to after-sales support.
Professional services
Legal, accounting, consulting and technical services: every request to the right team.
CONNECTED TO YOUR OPERATION
Your tools. Closer together.
Connect customer service with the information your team needs. More context in every conversation, less switching between screens.
Channels, business systems and artificial intelligence working together.
Explore integrationsReady to deploy BIA in your operation?
Talk to an expert and see how BIA's architecture adapts to your workflows, systems, and channels.