A number just for Lumi
A dedicated channel to talk about your business.
BIA LUMI · VOICE ASSISTANT
Your operation has a voice.Her name is Lumi.
Ask about service, sales or your calendar. Lumi checks your operational information and brings you closer to the next step.
By voice or text. Inside BIA Flow.
Hey, Lumi! How is our customer service?
I’m ready! Let’s take a look together.
A QUESTION THAT HELPS YOU ACT
What needs your attention today?
A growing queue. A customer waiting for a reply. A busy team. See how Lumi helps a manager understand each situation.
BIA Lumi
Intelligent voice assistant
Your question
Lumi, do we have any critical conversations?
Lumi summary···
BIA Flow
Lumi, do we have any critical conversations?
Reactions
Visual panel preview · fictional data
Choose a scenario with the buttons. Close and reopen the window to try the interaction.
YOUR DEDICATED CHANNEL WITH LUMI
Lumi is there for you on WhatsApp.
Give Lumi a dedicated number and take your business with you. On the go or traveling, check your queue, leads and team by text or voice message on WhatsApp.
01 / 03Choose a topic to see the conversation.
Lumi on WhatsAppHi, Lumi!
Traveling. Still in touch with the business.
Lumionline
Your number + your PIN
Authorize the manager’s phone and set the access PIN.
Information with controlled access
Lumi verifies access before checking your operation.
How is my access protected?
The channel accepts only authorized numbers and requires PIN authentication. Your PIN is protected by cryptographic verification and is not stored as plain text. Sessions expire, and incorrect attempts can result in a temporary lockout.
Administrative channel separate from customer service. Text and voice messages depend on configuration and enabled voice services.
CONNECTED TO YOUR EVERYDAY WORK
One assistant. Several points of view.
From customer service to planning the day, using capabilities enabled for your business.
Service and queues
Waiting times, pending conversations and service context.
CRM and opportunities
An overview of your pipeline, proposals and sales work.
Team and collaboration
Team information, notes and reminders for everyday organization.
Calendar and meetings
Daily commitments and available meeting information.
ISP operations
Commercial registrations and requests with the module enabled.
Operational overview
Summaries and pending items to identify what needs attention.
RESPONSIBLE INTELLIGENCE
Your business. Your context. Your access.
Lumi checks resources permitted for your business and your role. Access is for owners and authorized administrators with the module enabled.
Your operational information
Queries respect the context of the connected business.
Respected permissions
Access is verified by the system as well as the interface.
Configured capabilities
Voice, queries and actions depend on enabled services and modules.
BIA LUMI
Before you say “Hey Lumi”.
Is Lumi the bot serving my customers?
BIA Lumi is the manager’s assistant inside BIA Flow. Automated customer service is another use of the platform. Lumi focuses on helping owners and authorized administrators follow their operations.
Can I use voice and text?
Yes. Voice depends on configured services and microphone permission. Text provides another way to talk to the assistant.
Can I talk to Lumi on WhatsApp?
Yes, with the administrative channel configured. Your business links an exclusive WhatsApp number and defines authorized managers’ phone numbers and configures an access PIN. Lumi verifies the number and authenticates the session with the PIN before queries. Text and voice-message queries are supported; replies depend on enabled voice services. This channel is separate from customer service and respects configured permissions.
Can she check any information?
No. Queries depend on role permissions, enabled modules and integrations for your business.
Does this demonstration use real data?
No. It is visual and uses fictional data. It does not open your microphone, access your account or execute actions.
How do I enable BIA Lumi?
Talk to the team about availability and the module in BIA Store. Operation depends on configured AI and voice services and access permissions.
BIA LUMI
Closer to what is happening in your business.
Meet Lumi in the platform and on WhatsApp. Explore what fits your operation.