Connected channels
Follow connected channels in one workspace.
BIA FLOW · INBOX
Every conversation in place.Your team in control.
Bring your channels together, see BIA respond and give your team the context to continue every conversation. From the first hello to the next step.
BIA Flow · InboxINSIDE CUSTOMER SERVICE
BIA respondingYour team takes overHistory stays with you
Product interface with fictional data
Real continuity
Your team takes over with conversation history.
An organized day
Owners and departments give every conversation direction.
INSIDE YOUR CUSTOMER SERVICE
BIA responds. Your team makes it happen.
See conversations arrive, continue with your team and turn into resolved requests.
Responses and organized conversations, in full view of your team.
Visual inbox simulation · fictional names, amounts and data
CUSTOMERS DO NOT START OVER
One conversation. Context close by.
Know who is speaking, check the history and keep useful information close to the person helping.
Know who is on the other side.
Contact details stay beside the conversation so your team can understand the customer.
- Contact information
- Assigned agent
- Conversation department
The customer
Product interface with fictional data
BIA AND PEOPLE, WORKING TOGETHER
More time to help customers well.
BIA helps with requests that can be automated. Your team steps in when a conversation needs human attention, with context to keep going.
Explore BIA automationORGANIZATION IN EVERY CONVERSATION
A direction for every request.
Receive
Conversations arrive through connected channels.
Organize
Queues and departments guide the team.
Continue
BIA or your team follows up on the request.
Hand over
Transfer with history and confirm the next step.
BEFORE YOUR NEXT CONVERSATION
What you need to know.
Is the Inbox only for WhatsApp?
It brings connected channels together, including WhatsApp and webchat, depending on your plan and configuration.
Do BIA and agents work together?
Yes. Your team can follow and continue conversations with history. Automation depends on configured agents and workflows.
Can I consult other systems?
With enabled integrations and appropriate permissions. Available capabilities depend on each connected system.
Does this demo use real customers?
No. It uses an illustrative product interface and fictional data. No actions reach a real operation.
YOUR NEXT CONVERSATION CAN BE DIFFERENT
Bring your team into the same conversation.
Explore the Inbox with us and see how it fits your business.
InboxBIA Flow
Features depend on your plan, permissions and enabled integrations.